For in-stock items, we usually ship the next business day.

1. Defective or Damaged Products: If the product you received is damaged or defective, please contact us within 30 days of receiving the order. We will offer a replacement or issue a full refund upon verification.
2. Incorrect Product Shipment: If you receive the wrong product in your order, please contact us within 30 days of receiving the order. We will arrange for the correct product to be sent to you, or you can choose to receive a refund.

1. Used or Opened Products: We cannot accept returns for products that have been opened, used, or have visible signs of wear.
2. Shipping Costs: Shipping and handling fees are non-refundable.

1. Contact Customer Support: Send You must send an email to customersupport@florallaus.com with your order number, a description of the issue, and clear photos of the damaged or incorrect products. We will review your request and respond within 2 business days.
2. Return Authorization: If your request is approved, we will provide you with a return authorization and instructions for returning the product.
3. Return the Product: You must return the product within 30 days of receiving the return authorization. Please package the product securely to prevent any or further damage.
4. Refund or Replacement: Once we receive the returned product, we will inspect it. If the return is approved, we will process your refund or send a replacement product as per your request.

Our typical daily skincare routine would be in the sequence below Cleanser - Toner - Serum - Lotion - Face Cream - Eye Cream. Based on your specific needs, you can either add or subtract from the routine.

Yes.